Three to Five years Experience with Symantec Antivirus and Symantec Endpoint Protection Understanding of outsourcing services, preferably with actual experience of outsourcing or serviceĭevelop and implement processes and procedures to ensure that Dell Services and the Information Security Operations Center are able to meet its’ customers expectations and deliver quality services within specified Service Level Agreements (SLAs) and contractual obligationsĪssign responsibilities to each member of the team and hold them accountableĮnsure that all Service Management processes are followed and all incident and requests are addressed within the required time to adhere to published SLAs Good understanding and adherence to the ITIL framework (Change Management, etc.) Strong technical knowledge of Microsoft operating systemsĮxperience with antivirus products such as McAfee e-Policy Orchestrator (preferred), Symantec Endpoint Protection, Trend Micro, MS Forefront or Checkpoint Endpoint Encryption, McAfee EEPC, SafeGuard Easy will be considered a strong advantage Alternatively, an equivalent level ofĪt least 3 years of IT experience, ideally in support of Microsoft-based environmentsĪdvanced German language skills will be considered a strong advantage

University degree in Computer Science or related disciplines. Maintain a clear documentation of processes and procedures. This is most often done without direct interaction with the end-users Provide technical support, including monitoring, reporting, tool administration. Prevent incidents or, when they occur, work on and resolve complex incidents Maintain and manage changes in running environments Manage EndPoint Security environments and deliver services using End point Security tools (EPTM, HIDS, HIPS)ĭisk/File Encryption, Data Loss Prevention, Enterprise Rights Management Own the technology roadmap proposals, identifying and implementation of service and security improvement plans.Work with vendor to request fixed for the identified defects in the products functionality.Lead the P1/P2 situations occuring off the mentioned tools Lead the coordination and direction during virus outbreak situations.

Hands on technical experience working on the above tools in medium to large environments.Administration, Configuration, Rule set creations, policy finetuning, in-line mode implementations and reporting of Endpoint Security Technologies like : Symantec Endpoint (SEP), Symantec DataCenter Security (DCS), Symantec Host DLP, Malware Bytes and FireEye APT.Hands on experience with integrating these security tools with the monitoring tools like SIEM.Should have worked on migrations, upgrades, deployement of these tools in medium to large environments.Good experience with customized reporting on compliances for these technology/tools.Should be able to create the detailed deployment and migration project plans for specific tool deployments and migrations.

Symantec endpoint manager and appassure